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First responder privacy

Who finds out?

How you get here doesn't change how I treat your privacy. Whether you contact me yourself, use insurance or an EAP, or come through another route, I don't treat the therapeutic relationship differently based on who is paying.

If a third party requires limited information for payment, authorization, or documentation, I will explain that to you. If information needs to be shared beyond ordinary administration of your care, we will discuss the appropriate authorization or applicable confidentiality exception.

Alternative financing may cover my sessions

Alternative financing may be available.

Funding arrangements can change, and eligibility still needs to be confirmed before services begin.

Who I talk to

You and I remain at the center of the therapeutic relationship. Any outside arrangement is limited to the information needed for its payment, authorization, or documentation requirements.

What they’re told

If an outside funding source requires limited information for payment, authorization, or documentation, I will explain that to you before services begin. Availability and eligibility must be verified.

What they are never told

I do not communicate clinical information to an employer, department, family member, or another outside party without an appropriate authorization or release from you, unless an applicable legal or ethical exception requires or permits disclosure.

The exceptions — the situations where I’m legally required to act

If an applicable legal or ethical exception applies, I will discuss what is happening with you whenever circumstances allow.

This page provides general information, not legal advice. Requirements can vary by arrangement and situation.

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Questions about privacy?

Susan Rhoads, MSW, LCSW · Peaceful Healing, LLC

(417) 414-0869